Privacy Policy

We know how important it is for you to be aware of the information collected and shared about you and your access to our website. Therefore, we care about and are committed to handling your data responsibly, carefully, and in accordance with all your rights established by the current legislation. This Privacy Policy describes how we collect and process your personal information through the Griggs website, emphasizing that this Policy applies both to your access to our website and to the personal and contractual processing of your data with our company.

Data Controllers

This is the natural or legal person, which may be a public body or an authority, that, alone or jointly, determines the purpose and means of the data processing. It should be noted that when the purposes and means of this personal data processing are determined by the European Union or its Member States, the controller or the specific criteria for their nomination may be determined by the European Union. (Article 4, item 7 – GDPR)

What personal information about customers does Griggs collect?

Information you provide us: We collect and store any type of information you provide us, such as filling out registration forms and information collected through our cookies. For some information, you can choose not to provide us with certain details, but depending on such information, our services and information provision may be restricted.
Automatic Information: We automatically collect some information linked to your access to our website, your interactions, and navigation through it. Through the cookies we use, we collect this information which is saved in our systems.
Information from Other Sources: In some cases, we may receive some type of personal information through referrals from third parties, this being the only way we receive your information in a manner that is not directly provided by you.

What is Griggs’ Purpose in Processing Your Information?

Service Provision: We use your personal information to provide our services in the best and most individualized way possible, meeting your personal needs, processing payments, and communicating with you about contracts, services to be rendered, and in case any questions arise.
Recommendations and Personalized Services: To provide our services as personalized as possible according to your interests, we use your personal data so that we can create proposals and programs according to your needs and wishes, in line with the type of service provided by Griggs.
Comply with Legal Requirements: In certain cases, we collect and use personal data to comply with legal requirements.
Purpose of Obtaining Your Consent: We may request your consent to process your personal information for a specific purpose which we will communicate to you. By consenting to the processing of your personal information for a specific purpose, you can revoke this consent at any time, and we will immediately stop processing this data for that purpose.

What about cookies and other identifiers?

We use cookies and the Mautic company (AI) for virtual assistance to improve your experience with our services, understand the needs and desires of our customers, and understand how they use our services so that we can bring improvements and better experiences to our customers. To allow our system to recognize your browser or device and to provide the Griggs Services to you, we use cookies. To understand and obtain more information on how we use cookies, please read our Cookie Notice. You can manage your preferences [here].

Does Griggs Share Any of My Data?

We make it clear to all our customers that their personal information is of extreme importance and treated with the highest seriousness and priority. We are not in the business of selling information or acting in any way that does not leave our customers completely comfortable and secure about the safety of their personal data. Griggs shares information only with Newbold College. Our company controls the data and is entirely subject to this Privacy Policy, and we follow all established legal practices for data processing, both nationally and under the GDPR.

Transactions Involving Third Parties

We make available to you a variety of services, provided by third parties, which can be accessed directly through our controllers who are authorized to process your data. For example. We also offer certain services in collaboration with partner companies, such as credit cards and Newbold College. Whenever there is third-party participation in your transactions, this information will be clearly indicated, and we may share relevant personal data with these partners, as necessary to enable the transaction.

Besides the aforementioned, you will receive a notification when personal information about you may be shared with third parties, and you will have the opportunity not to share this information.

Transfers outside the European Union and Portugal: Whenever we transfer personal information to countries outside the European Union or Portugal, we ensure that the information is transferred in accordance with this Privacy Notice and as permitted by applicable data protection laws. We rely on the European Commission’s adequacy decisions or use contracts with standard safeguards published by the European Commission (you can request a copy of these from Customer Service) and similar measures in accordance with the laws of Portugal for such transfers.

Security of My Personal Data?

We design our systems with your security and privacy in mind. We always work on the security of your personal data during any and all transmission, using encryption protocols and specialized software to safeguard your information.

Advertising:

Our advertising services may include third-party advertising and links to other websites. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services.

Information I Can Access:

You can access your information, including your name, address, payment options, and profile information.

What Are My Options:

If you have any questions or objections about how we collect and process your personal information, please contact our Customer Service. Many of our services also include settings that offer you choices about how your information is being used.

How Long We Keep Your Personal Data:

We keep your personal information to allow for the fulfillment of our contracted services and for the time necessary to fulfill the relevant purposes described in this Privacy Notice, as required by law, such as for tax and accounting purposes, or as otherwise communicated to you.

EU General Data Protection Regulation – Legal Basis:

The EU GDPR and Portugal’s data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:

Contractual Performance: When we provide products or services to you, or communicate with you about them. This includes when we use your personal information to receive and process orders, deliver products and services, and process payments.
Our legitimate business interests and the interests of our customers: When we improve our services provided to all our customers, when we detect and prevent fraud and abuse to protect the security of our customers, ourselves, or third parties, and when we provide you with interest-based advertising.
Your consent: When we request your consent to process your personal information for a specific purpose that we communicate to you. When you consent to the processing of your personal information for a specific purpose, you can withdraw your consent at any time, and we will stop processing your data for that purpose.
Compliance with a legal obligation: When we use your personal information to comply with the law, such as for identity verification.

These and other legal bases depending on the purpose for which we use personal information.

Contacts, Notices, and Reviews:

If you have a privacy concern at Griggs or wish to contact one of our data controllers, please contact Customer Service with a detailed description, and we will try to resolve the issue for you. Additionally, the data protection officer for the data controllers mentioned above can be contacted by email at fernandabpimenta@gmail.com. You can also file a complaint with our main supervisory authority, the National Data Protection Commission (CNPD).

As provided by the General Data Protection Regulation (GDPR), data subjects have the right to exercise granular consent regarding the use of cookies that are not strictly necessary for the website’s functioning. This means you have the right to freely, specifically, informedly, and unambiguously choose which categories of cookies you authorize to be used during your navigation.

We commit to respecting these choices and using them to continuously improve our services, always ensuring transparency and control over the data we process.

Below, we present the categories of cookies used by this website:

1. Strictly Necessary Cookies

These cookies are essential for the technical and secure functioning of the website. They enable basic functionalities, such as user authentication, session maintenance, navigation between pages, and protection against undue access. These cookies do not depend on consent, as their use is supported by legitimate interest, according to Article 6, paragraph 1, letter (f) of the GDPR.

2. Performance and Statistics Cookies

These cookies collect anonymized information about visitor behavior on the website, such as accessed pages, time spent, clicks, and loading errors. Such data is used exclusively for statistical purposes, with the objective of improving the platform’s performance, functionality, and usability. Although the data does not allow for direct user identification, the use of these cookies requires prior consent, according to Article 6, paragraph 1, letter (a) of the GDPR.

3. Marketing/Advertising Cookies

These cookies track user behavior across different websites and platforms, with the goal of displaying personalized and more relevant advertisements according to the interests demonstrated during navigation. Their use is conditioned on the user’s explicit consent, as required by the GDPR.

4. Functionality/Preference Cookies

These are cookies that store information about user preferences, such as selected language, geographical location, preferred layout, and display settings. Such data contributes to a more personalized and efficient browsing experience. The use of these cookies also requires the data subject’s consent, as they are not strictly necessary.

5. Personalization and Testing Cookies

Used to perform usability tests (A/B tests) or personalize displayed content based on previous user interactions. These cookies help us offer targeted content and tailored experiences. These cookies depend on specific consent, as they involve processing usage data for personalization purposes.